Answers
Will you host my new website?
Yes. Our MavenCare website plans cover website hosting costs. We use safe and reliable dedicated servers, regularly perform website backups, and keep your software up-to-date to avoid security breaches.
Do you provide email addresses?
Because of the increasing complexity and requirements of email, we do not offer email addresses at this time. We recommend using a dedicated email service such as Rackspace or Google’s G Suite for your organization’s email addresses. However, we will setup the necessary MX records to make your email addresses work with the outside email service of your choosing.
Do you provide a domain name for my website?
While we don't provide domain names, we can help you set up your account with a registrar and guide you through a purchase. If you already own a domain name, we recommend leaving it where it is, and we will point it to our servers when your new website is ready to go live.
I already pay for website hosting. Can I keep hosting my new site with that company?
Website speed, security, and performance are critically important. For this reason, we will not install your new website on any other server. However, once your new website is live on our server, you can cancel your current hosting plan if it doesn’t have any other websites or emails connected to it. If you have specific questions about our servers and hosting, please ask.
What happens at the end of the 18-month agreement?
Once your 18-month agreement is complete, you own your website and its content. Then there are three types of renewal options.
Although we've never had a client discontinue service with us, at the end of 18 months, you have the option to move your site to another company or host provider. We’ll provide you with a backup file that contains your entire website.
Can I upgrade my monthly plan in the middle of my 18-month term?
Yes, you can upgrade; however, because we distribute the cost of your initial website design, development, and included features for your particular plan over 18 monthly payments, we would retroactively replace your plan with the upgraded plan price.
Can I cancel or downgrade the agreement before the end of 18 months?
There’s no option to cancel or downgrade the agreement early. This is because we distribute the cost of your initial website design and development (in addition to the unlimited changes, hosting, and backups) over 18 monthly payments, and most of the design and development happens at the beginning of the agreement term. However, you’re welcome to pay off the total amount of the agreement at any time, and we will honor our commitment to provide our promised services for the remainder of the 18 months.
Is copywriting included in the website plans?
Content and message development is priced separately from the monthly website plan pricing.
How long will it take to build my website?
Website development time frames depend on the complexity of features and your responsiveness. Small sites take about six weeks. Large and complex websites can take up to 12 weeks to complete.
How soon can we start?
Project start times vary based on our current project load. We will go over this on our initial consultation and see if our timelines are suitable for you.
How long does it take for you to make changes to my website?
After your website is live, basic updates and content revisions will be completed within five business days. All update requests are submitted via email unless otherwise arranged. New pages and features take longer depending on the complexity of the request. For more detailed information about revisions, see our turnaround times.
Is there a limit to the amount of changes?
There’s no limit. You can request as many basic changes as you’d like within the turnaround times. New feature requests are limited to the plan that you are on.
Can I make changes to my website?
Yes. We can make it easy for you to log in to add and edit content on your website. Some changes are more complicated than others, and while we can provide instructional videos for certain features, we do not offer website training. However, unlimited content changes are part of our MavenCare website plans.
Can I pay by check?
We don't take check payments. All invoices require payment by credit or debit card. For the MavenCare website plans, a monthly auto pay will be set up for the duration of the contract period.
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