Frequently Asked Questions

What are your prices?

Pricing is estimated on a per-project basis, and depends on the scope of the project. Because each project is unique, we don’t have a menu-style price list but we can provide a ball park estimate before getting into the details.

What are payment terms?

Most projects require a 50% downpayment and a signed agreement prior to scheduling the work. This fee is not refundable. It can be paid via bank transfer, check, Visa, Mastercard, Discover, American Express, or PayPal. Details are included in the agreement and the invoice. The remaining 50% is due at completion of the project, prior to the supply of original artwork or turning a site live. This second half may be broken into incremental payments when the project will take more than three months to complete.

Do you offer all web services?

Yes. Our services are aimed at achieving an optimal relationship between design, content, usability, search engine optimization, and integration throughout the site-building process. Hosting and regular maintenance completes this process.

Can you take rush orders?

Emergency? Need something immediately? Not to worry; we've got you covered.

Please keep in mind that accommodating a tight deadline will require us to rearrange our schedule and extend our work hours. For these reasons, rush work incurs additional charges:

  • Next-day turnaround (by 5pm next business day): +100%
  • Weekend work (in on Friday, due on Monday): +150%
  • Drop all your work, things are going to explode if they're not done this second (i.e., same-day turnaround): +175%

Do you use Joomla!?

joomla-specialistsYes! Joomla is our specialty.  

Maven Design Studio specializes in Joomla! websites. We can build a complete Joomla! site for you from start to finish, including training sessions so you'll be comfortable with site editing.

Joomla! (meaning all together in Swahili) is an award-winning open source Content Management System (CMS) used to build powerful websites and online applications. The ease with which clients can edit their own sites along with an extensive list of additional features have made Joomla! the most popular website software available.

Joomla runs on the number one ranked technology stack (PHP, UNIX, MySQL). Because of that there is a deep well of resources, continuous development, and innovation that keeps pace with the ever growing web world. Joomla has the most advanced security features of any CMS on the market, built into the core, such as 2-factor authentication. It is approaching 60 million downloads and has over 8,000 extensions.

Some organizations that you may recognize that are using Joomla:

  • eBay
  • Ikea
  • General Electric
  • Barnes and Noble
  • United Nations Regional Information Centre
  • Puegot
  • Without listing all the sites, there are over 3,000 Government web sites using Joomla
  • View more companies using Joomla, and governments.

How long will the project take?

Time frames vary from three days to three weeks to three months or more, with the schedule depending almost entirely on project deliverables but also vary by the response rates for approvals and feedback.

How soon can we start?

Project start times depend on current project load and the incoming project scope. A small project can likely begin within a few days. A large project may require more specific scheduling. Let's connect to go over more specifics.

You're in a different country from me. Will this affect things?

Working with clients who are outside the U.S. or simply outside the state of Colorado is one of the most enjoyable aspects of this business–its global nature. This hasn’t adversely affected any design projects, and although nothing can completely replace meeting face-to-face, using tools such as Join Me, Skype, Facetime, or Google Hangout can make it virtually unnoticable.

What about a guarantee?

Fees

There are no hidden costs or surprises. What is quoted for the defined scope is what's invoiced. If the scope changes during the project then new terms will be agreed upon before proceeding with any changes. 

Timely

We'll deliver within the agreed time frame. Should the delivery fall outside the agreed upon time frame and it was not held up due to information required from the client, than the invoice will be reduced by 10%.

Websites

Your website will look and work great in all major browsers and mobile devices. If your contract includes hosting, support, and maintenance, it will be kept secure through regular updates for 12 months from the launch. 

What is a Content Management System?

A Content Management System (CMS) is a computer program used to manage all the content on a website. Content includes text and embedded graphics, photos, video, audio, and code that displays content or interacts with the user.

Whether we like it or not, websites are never "done." Keeping your site updated is essential for a successful online presence and a CMS is an integral tool to maintain, update, and modify your site quickly and easily.

You can view your website just like your customer would and actively edit the content as you go. Just point, click and edit your pages, with full access to the HTML code if you want it, or a WYSIWYG editor if you don't. Site-wide templates maintain the professional design on every page as you create or edit, such as:

  • Add new shots to your photo gallery
  • Manage your website's list of upcoming events
  • Showcase a featured employee or client of the month
  • Update your homepage
  • Keep your latest news section fresh
  • Create your own online forms
  • Post news stories, photos, and updates to your blog
  • Respond to visitor comments in your blog

No time or interest in maintaining your own site? No problem, we have outstanding website maintenance services that can take care of all that for you.

What Our Clients Say

"I had the pleasure of working with Maven Design Studio when our committee was planning the TEDx Colorado Springs event in 2014. We owe a big part of our event’s success to Karen and all of the work she did for us. It went beyond our expectations. With the eye of an artist and the precision of an engineer, Karen designed a beautiful site that was intuitive to navigate and worked flawlessly. Karen is a true professional and a joy to work with. I'd recommend her to anyone."

Daniel Cichello, TEDx Colorado Springs 2014

"Karen, I looked at your progress yesterday, and I am very pleased. I like the direction you are taking. I thought originally that someone might have had a hard day cycling to keep up with you in your day, and it looks like things have not changed."

Aubrey Rogers, Precise Travel

"You really have a great eye for style and the person viewing the website. I love what you bring to the table. Thank you!"

Dolly Wolf, One Day Immersion

"What a WONDERFUL idea! I am so excited about this! And Karen, you and your team are great writers…thanks so much."

Wendi Sisk, IPC Senior Care of Colorado

"Everytime I look at my website, I feel so proud. You did such a great job!"

Susie-Barton Stetson, Susie's Dog Walking

"I love that the BIOS on your site are very visual. Its rare and powerful to be able to see the team you will work with."

David Thomason, Hopeful Modern Art

"Thank you so much for all the creative work you've put into the website. Your talents added such professionalism to our image and I've had so many complements on your work. I appreciate you!"

Sharlene Yabe, Pikes Peak Whitewater Club

"I have a weakness that I am not right-brained or artistic. Karen is both artsy and analytical and was so helpful to me in my web site design, the look-and feel, and with Joomla. She listens, suggests and implements. Her helpful personality and desire to please is a strong trademark. If you need a true professional, Karen is exceptional."

Aubrey Rogers, Precise Travel

"Karen was able to take an idea in my head, build requirements, blow it out to several variants, gather input and help me build my image from logo to letterhead. She quickly understood my needs and using her very creative mind expanded on them to help me build a brand. I truly enjoyed working with Karen and definitely intend to go to her again for my next project. I have no problem referring her talent to my friends!"

Greg Krause, Real Help in Real Estate, Inc.

"I highly recommend Karen Dunne for any graphic design work or website design. Karen is an incredibly creative and skilled designer who is committed to delivering customer satisfaction. Karen not only takes all the customer's input but adds excellent suggestions that really work.

Karen utilizes her extensive resources wisely and keeps to her budget. She prides herself on the works she delivers and is very easy to work with. Our company hired another graphic designer and website company prior to Maven Design Studio and was incredibly disappointed with the cost, finished product, and personalities.

I for one will not use anyone else because Karen at Maven Design Studio has proven herself to be the expert in the field and I have used her for web design, advertising promotions, trade booth designs, business cards, and company brochures."

Margaret Edel, Velo Bling Designs

"Karen collaborated with me on a brochure and website designed to attract sponsors for my dream of earning a spot on the United States Olympic Cycling Team. Karen created a brochure and matching website that effectively communicated my goals, needs, accomplishments, and background as a teacher. Both were excellent in quality, design, and effectiveness. Karen's eye for artistic detail was balanced with a keen sense of project purpose. Karen honored her deadlines and price quotes while also making certain that I was pleased with the final product. I highly recommend her for publishing projects large or small."

Mark Guerin, Denton Independent School District